Reservations can only be made by advance card payment.

Yes.
VISA, Master, NICOS, SAISON, JAL, CF and APLUS are available.

Yes. Our curfew is 12a.m in midnight.
If you go back to the hotel after this, please consider with other guests and keep quiet.

No, you do not have to pay a deposit.

We only have accommodation plans with breakfast.
If you would like to have dinner, please use a restaurant outside.
There are a lot of restaurants around the hotel.

[check-in] 15:00～
[check-out] ～10:00
If you would like to check-in late at night, please contact us in advance.

Before check-in…Available from 12:00 PM
After check-out…Available until 16:00 PM

*When you use the public bath at that time, please note that We charge 300 yen as a bath towel fee.

No.
But we can keep guests’ luggage in the big hall before check-in.

Please call the hotel if your arrival is very late or arrival is past AM 12:00.
We can not confirm mail immediately, so please be sure to call us.

Please contact the front desk when you check-in.
*We need extra fee for the late check-out.
*Late checkout may not be acceptable depending on availability.

If you need to change or cancel your reservation, please do so from the site where you made the reservation. Please note that we do not respond to e-mail notifications.
*A cancellation fee will also be charged in the event of a reduction in the number of guests.

If you cancell in the 30 days before arrival date, a cancellation fee will be charged.

[Cancellation policy only for this official website]
・No notice : 100％ of total fee
・Cancel on the date of stay : 100％ of total fee
・1-7 days before the date of stay : 100％ of total fee
・8-30 days before the date of stay : 50％ of total fee

*If you use another booking website, please check the cancellation policy of each websites.

No. Please check the updated availability at our website and make a reservation on the internet by yourself.

Yes.
There is a free parking lot for 30 cars.
* Sorry, we do not accept reservations.
* It is first-come-first-served.

No.
We are sorry, we do not have any pick up service.
Please use public transportation or taxi or car rental.

・If you take a train, we recommend to get off at the “Kutchan station”, not at the “Hirafu station”.
It is easier to find a bus or taxi at the “Kutchan station”.

・If you take a bus, please check the details or Bus timetable from the link below.
→What bus should I take?

The nearest bus stop to our hotel is the “Welcome Center” of Grand Hirafu.
It takes 5 minutes on foot to the hotel.

It depends on each guest room.

→Guest Rooms

All guest rooms are non-smoking.
There is a Smoking Area in the “Nupuri Wing”.

All rooms in the Yotei Wing have shower toilets.
*There are no private bathrooms in the rooms of Nupuri Wing.

There are some rooms with Mt.Yotei view at Yotei Wing but not all the rooms.
Please understand we cannot guarantee the room request of Mt.Yotei view.
* Note: There is no view of Mt.Yotei from Nupuri Wing.

The public bath is open 24 hours except during cleaning hours (9am to 12 noon daily).
Guests can use it before check-in / after check-out if paying 200 yen.

→Can I use a public bath or changing room before check-in or after check-out?

There is no towel in the public bath, so please bring it from your room.
About amenity, please confirm here.

No.
The public bath is available for only the guests who stay in our hotel.

Guests can use Wi-Fi free of charge.

Yes, There are two large spaces for luggage storage and change rooms for men and women.

Yes.
Microwave oven: Nupuri Wing 2F, located near the drying room.
Icemaker: Nupuri Wing 2F,located near the smoking area.
Vending machine: 1F (soft drink, beer, etc.)

Yes. Please use a drying room on 1st floor in the Nupuri Wing.

Yes. It is on the 1st floor of “Nupuri Wing”.
· 4 washing machines / 200 yen per time
· 4 clothes drying machines /100yen per 10 minutes.

Yes. It is on the first floor.

Sorry, we can not.

Yes.
Please write your reservation name and check-in date on your luggage when you send it.
* You can also send your luggage from the hotel when you check out. “Yamato Transport” comes to pick up twice a day.

Yes. You can also send your luggage from the hotel when you check out. “Yamato Transport” comes to pick up twice a day.

Yes. We keep it in the big room.
Please ask at the front desk.

No. We do not have rental service.

Please contact the rental store we recommend “Winter First” directly.
Winter First: http://winter1st.com/en/
*Sorry, we can not make a rental reservetion for guests.

Yes. Please confirm with the website.
・Niseko Grand Hirafu
・Annupuri
・Niseko Village
・HANAZONO

*Sorry, we can not make reservetion for guests.

The back side of our hotel is directly connected to the ski slopes.
You can slide down the slope with your skis or snowboard on from the hotel.
There is Niseko Grand HIRAFU ski resort, and the lift station is nearby.

Note : When you return from the ski area to the back of the hotel, you need to climb a slope. There are no lifts.

Yes.
We sell discounts. Guests can buy it at the front desk of the hotel.

* We only accept cash.

NO, we don’t offer package sale.

There are convenience stores(Seiko mart and Lawson) within about 5 minutes walk.

No.
Please contact the restaurant by yourself.

Yes.

[ATM]
・Seico Mart (convenience store)：5 minutes on foot from the hotel

[Foreign Currency Exchange]
・IKEUCHI niseko：2 minutes on foot from the hotel
・Niseko Ground Service Office：7 minutes on foot from the hotel (next to the Welcome Center)

Yes. Here is the link for more information about hot springs in Niseko.
http://www.niseko-ta.jp/en/#

Yes.
・Niseko clinic：15 minutes by car from the hotel
・Kutchan hospital：15 minutes by car from the hotel